FAQ’s......

How do I order an item(s)?

Item(s) can be ordered by clicking on the “Buy Now” button below each item.  If you have any questions, please contact us first prior to checkout.  Payments are processed via PayPal, PLEASE make sure that your PayPal address is correct and confirmed; that is the address that item(s) will be shipped to, unless otherwise specified to Timeless Designs in writing.

If for any reason the checkout does not complete, please contact us immediately and include the following information in your email. In the email you will need to include the following:

• Your Name, Email, and PayPal Account Name
• Shipping Address
• Telephone Number (in case there are any errors)
• Item Number(s)/Item Title, and Price

How do I pay for an item(s)?

Timeless Designs accepts secure payment via PayPal in U.S. currency.

How much is Shipping & Handling?

All item(s) are shipped via USPS 1st Class (when possible).  If you chose a shipping method other than USPS 1st Class, shipping prices vary by carrier, please request a quote before purchasing if you are concerned about the shipping price.

How long will it take to get my purchase/order?

Depending on your shipping method and location shipping times will vary, especially during holidays.

How do I contact you with questions?

You can contact us anytime via email.  In most cases we respond within 24 hours on normal business days; excluding holidays and weekends.

If I purchase a necklace, bracelet or earrings will there be a cost to shorten/lengthen or make a change?

Yes, there will be a charge for any custom work to a necklace, bracelet, or earrings.  Typically, the cost will include labor and any materials used to shorten, lengthen or customize the item.

How long will it take for any adjustment or a matching custom piece to be made?

Depending on the availability of materials and design or work requested, we typically will let you know the timeframe at the time of request.